Cities: Skylines 2 is introducing a refund policy for players dissatisfied with the game's recent DLC. The highly acclaimed simulation game was a contender for Best Sim/Strategy Game at the 2023 Game Awards, generating anticipation for improvements over its predecessor in scale and presentation. Despite some players enjoying the overall experience since its October 2023 launch, maintaining positive reception has been challenging.
The unveiling of the Beach Properties and Deluxe Relax Station DLC on March 25 was set to be a significant event for Cities: Skylines 2 enthusiasts. Fans eagerly anticipated the game's introduction of mod support and its initial asset pack. These additions were expected to enhance replay value, with a roadmap outlining forthcoming updates promising an exciting year for Cities: Skylines 2, including creator packs and an expansion.
Publisher Paradox Interactive is offering refunds for the latest Cities: Skylines 2 DLC in response to player dissatisfaction. Both Paradox and developer Colossal Order have issued apologies for falling short of fan expectations. Criticisms centered on the DLC's perceived lack of value compared to its cost, representing a fraction of the game's price and failing to deliver the promised scope.
Cities: Skylines 2 DLC Refund Process
- Steam: Refunds equivalent to the Beach Properties' cost will be automatically credited to your Steam Wallet if purchased separately or as part of a bundle.
- Microsoft: Details on refunds for Beach Properties purchases, whether standalone or bundled, will be communicated soon.
- Paradox Store: Automatic refunds will be issued for Beach Properties or Expansion Pass acquisitions. Expansion Pass holders retain access to specific content but must repurchase future updates.
- Key Reseller: Customers who bought from authorized third-party sellers are eligible for refunds; procedures vary by seller.
- Physical (Premium Edition): Buyers of the Premium Edition will receive additional content upon release, as Beach Properties is part of this edition.
Paradox Interactive and Colossal Order are earnestly addressing player feedback. Following Paradox's request, Steam has temporarily removed the Beach Properties DLC from search results. Despite high anticipation for the game and its DLC, previous disappointments have spurred efforts by Cities: Skylines 2 developers to enhance the gaming experience. Subsequent to refunds, the next game patch will render Beach Properties free.
With a focus on enhancing free updates and overall quality, Colossal Order has postponed the Bridges and Ports Expansion release to Q1 2025. The community has welcomed this decision, hopeful that the extended development time will result in a more polished game. While some fans explore alternative options to Cities: Skylines 2, a significant player base remains committed to witnessing the game's evolution.